We must be contacted prior to a return being sent back to us. We do not process returns via our website.
Call us to obtain a Return Authorization Number prior to shipping any merchandise back to us.
All returned items are subject to a 20% restocking fee and must be initiated within 3 business days of merchandise receipt.
We will likely not ask you to return any damaged product. So please do not ship anything back to us without speaking to a customer service representative first.
We do not pay shipping costs for items sent back to us. If you receive something damaged in shipping, we will either issue a refund or reship the items to you.
We will ask for photos of any damaged goods. These are necessary for us to be able to file a claim with the shipper.
No returns on special order items
We understand that the need to cancel an order may arise. Therefore, orders may be cancelled up to the time that they are shipped. Should the need to cancel arise, please contact us immediately by phone at 225-344-9831. Please note, if you send an email to cancel your order, our staff may or may not see an email message in time to cancel the order. We strive to get orders out as quickly as possible. There is usually a very narrow window of time to cancel an order. Most orders will go out the same day that they are received. We are here Monday – Friday, from 9 AM – 4 PM, CST. Orders placed over the weekend, typically go out on Mondays. Once an order has shipped, we will not be able to cancel the order.
Please note, any orders that have been special ordered for you, will not be eligible for cancellation.
We want our customers to be satisfied with their purchases. We realize that it may be necessary to return merchandise. Therefore, we have put a 28-day return policy in place for your convenience. You may return unopened/unused items within 28 days from the date of sale for a refund, less any shipping costs. There will be a 20% restocking fee for any merchandise that is being returned. Merchandise should be returned in its original packaging. Customers are responsible for any shipping charges that may be required to return the product to us.
No refunds or exchanges will be issued after 28 days.
Should the need to process a return become necessary, please call us at 225-344-9831. We do not process returns through this website or via email messages. You will need to speak to one of our customer service representatives. We will need to know the reason for your return. If the return meets our return policy criteria, you will be given a Return Authorization Number that will need to accompany the merchandise that you wish to return. Please do not ship product back to us without this Return Authorization Number. Without this number we cannot guarantee that your return will be processed.
We cannot accept returns on equipment, kiln parts or electrical items. Items that we have special ordered for you are not eligible for return.
Should any issues arise with equipment purchased, the equipment will be covered under the manufacturer’s warranty.
Always inspect your packages upon receipt. If we made an error when processing your order, then we will certainly correct our mistake at no further cost to you. You will need to notify us within 3 business days of receipt of your order should you find a discrepancy.
Always inspect your packages upon receipt. If your merchandise arrives damaged, we will need to file a claim with the shipping company. Therefore, we need to be notified within 3 business days of the receipt of your shipment. We will also need to ask that you send photos of the damaged items. It is also helpful to have photos of any damage to the outside of the box. Once you have provided the necessary documentation for the damages, we will process the claim for you. If the item is in stock, we will get a replacement out to you as soon as possible, or we will issue a refund.